Wednesday, November 11, 2009
Friday, May 8, 2009
Use A Restaurant Daily Logbook To Track Incidents
A customer complains. A cook cuts himself in the kitchen. A busboy slips on a wet floor and is injured. How can a restaurant manager track these incidents effectively? The answer is with a daily logbook. There may be other paperwork involved, depending on the restaurant, but a daily logbook can allow a manager to record many details that may have contributed to the incident.
Tracking personnel issues is just one of the functions of a daily logbook for restaurant managers that the folks at www.reservationbooks.com came up with. If an employee comes to work after having a fight with his/her significant other, this person may be distracted enough to not pay attention to what is happening.
Other factors can lead to incidents. If the restaurant is experiencing an exceptionally busy time, cooks may be rushing too much to meet the demand and allow quality to suffer, leading to customer complaints or injuries.
There are many different factors in a restaurant that can lead to an incident. Keeping a daily logbook can allow a manager to look at what else was happening leading up to an incident to better manage things and prevent future similar occurrences. Often, without the benefit of a logbook, the only information available to a manager is who and what happened. Why gets lost, which can prove to be a tragic loss as it can have a serious impact on future managing of similar situations.
A manager's daily logbook is an invaluable tool for reducing the chaos associated with running a restaurant and making a manager more effective in carrying out his duties. Having information and notes about all of the different events taking place at a given time can help to determine if there is a problem with personnel, service, or simply that more staff is needed in such situations to avoid the chance of an incident.
Tracking personnel issues is just one of the functions of a daily logbook for restaurant managers that the folks at www.reservationbooks.com came up with. If an employee comes to work after having a fight with his/her significant other, this person may be distracted enough to not pay attention to what is happening.
Other factors can lead to incidents. If the restaurant is experiencing an exceptionally busy time, cooks may be rushing too much to meet the demand and allow quality to suffer, leading to customer complaints or injuries.
There are many different factors in a restaurant that can lead to an incident. Keeping a daily logbook can allow a manager to look at what else was happening leading up to an incident to better manage things and prevent future similar occurrences. Often, without the benefit of a logbook, the only information available to a manager is who and what happened. Why gets lost, which can prove to be a tragic loss as it can have a serious impact on future managing of similar situations.
A manager's daily logbook is an invaluable tool for reducing the chaos associated with running a restaurant and making a manager more effective in carrying out his duties. Having information and notes about all of the different events taking place at a given time can help to determine if there is a problem with personnel, service, or simply that more staff is needed in such situations to avoid the chance of an incident.
Friday, April 17, 2009
Name Brand Reservation Books
The brand of a reservation book is important for those that desire specific attributes in their reservation books. Reservation books are used by many high profile and professional businesses that need to have consistent quality and information access each year. Name brand reservation books consistently provide excellent quality and similar information designs for year to year.
You can find many name brand, top quality reservation books for affordable prices. Name brand products can be found for excellent prices if you are willing to do a little research. Consumer reports and other online comparison sites are a great first stop for your reservation book search.
Online shopping and being able to compare different companies is a great tool to find the best price for your desired reservation book. High quality products can be found from many outlets including www.reservationbooks.com and discount sellers that may not actually have premises you can visit. Or the product you desire cannot be found locally and you can only obtain it from the Internet. It is important you read all of the fine print and understand the refund policies and shipping costs.
Many businesses, hotels, caterers, restaurants, spas, salons, convention centers and more use reservation books. Being able to obtain the same type of reservation book each year helps these companies stay efficient even if their electronic systems crash. Having consistent access to records even with a power outage will put your business a cut above the rest and will stand out in your customers mind.
Technology is used extensively but having an accessible hard copy at all time is still important. Name brand reservation books will provide you the perfect foil to overcome any electronic difficulties as well as to keep impeccable records of which you can design future marketing schemes. Soon you will notice many quests returning because of your company's attention to detail and high level of service.
You can find many name brand, top quality reservation books for affordable prices. Name brand products can be found for excellent prices if you are willing to do a little research. Consumer reports and other online comparison sites are a great first stop for your reservation book search.
Online shopping and being able to compare different companies is a great tool to find the best price for your desired reservation book. High quality products can be found from many outlets including www.reservationbooks.com and discount sellers that may not actually have premises you can visit. Or the product you desire cannot be found locally and you can only obtain it from the Internet. It is important you read all of the fine print and understand the refund policies and shipping costs.
Many businesses, hotels, caterers, restaurants, spas, salons, convention centers and more use reservation books. Being able to obtain the same type of reservation book each year helps these companies stay efficient even if their electronic systems crash. Having consistent access to records even with a power outage will put your business a cut above the rest and will stand out in your customers mind.
Technology is used extensively but having an accessible hard copy at all time is still important. Name brand reservation books will provide you the perfect foil to overcome any electronic difficulties as well as to keep impeccable records of which you can design future marketing schemes. Soon you will notice many quests returning because of your company's attention to detail and high level of service.
Friday, March 13, 2009
How to Make a Reservation at the Front of the House
Those that manage the front of the house reservation must always be alert and on their toes. This individual needs to be able to multi-task, be detail-oriented and very organized. They also must have excellent customer service abilities and able to communicate clearly with both customers and staff. The front of the house is one of the first presentations of your business and you want to make a good impression form the start.
The front of the house will handle room bookings, dinner reservations, special requests and more, basically anything that deals with reservations. The front of the house will hold packages, obtain and pass on messages and even be able to obtain concert tickets if you desire. This position is often time confused with the concierge though the positions are similar.
The main concern for the front of the house is to ensure that the quests are enjoying themselves. They can find transportation to and from their facilities, take care of any complaints, and make sure that all quests are having a pleasant stay. The front of the house is all about service so having a front of the house staff that stays cool under fire is important. They should be able to deal with anything that may arise and if not know who to contact to solve the problem.
Those that have experience in service and sales may do well in the front of the house. You may have to convince a potential guest why a more expensive room or service is better if what they want is not available. Those that have sales experience will find it easier to provide accommodations for those whose first choice is taken as being a successful salesman takes time, and the more practice you have the better you will be at selling.
The front of the house deals with all complaints so you will have to be able to deal with guests at their worst. Many guests will take out their frustrations to the front of the house even if the problem had nothing to so with your business. Travel delays are always frustrating and you need to be skilled at calming down your customers and soothing and feelings that may have been upset. The front of the house is very demanding but if you are a people person then you will enjoy all the challenges it brings as well as the constant interaction with people.
The front of the house will handle room bookings, dinner reservations, special requests and more, basically anything that deals with reservations. The front of the house will hold packages, obtain and pass on messages and even be able to obtain concert tickets if you desire. This position is often time confused with the concierge though the positions are similar.
The main concern for the front of the house is to ensure that the quests are enjoying themselves. They can find transportation to and from their facilities, take care of any complaints, and make sure that all quests are having a pleasant stay. The front of the house is all about service so having a front of the house staff that stays cool under fire is important. They should be able to deal with anything that may arise and if not know who to contact to solve the problem.
Those that have experience in service and sales may do well in the front of the house. You may have to convince a potential guest why a more expensive room or service is better if what they want is not available. Those that have sales experience will find it easier to provide accommodations for those whose first choice is taken as being a successful salesman takes time, and the more practice you have the better you will be at selling.
The front of the house deals with all complaints so you will have to be able to deal with guests at their worst. Many guests will take out their frustrations to the front of the house even if the problem had nothing to so with your business. Travel delays are always frustrating and you need to be skilled at calming down your customers and soothing and feelings that may have been upset. The front of the house is very demanding but if you are a people person then you will enjoy all the challenges it brings as well as the constant interaction with people.
Tuesday, February 10, 2009
Front of the House Reservations
Reservations are mainly taken at the front of the house, for the food industry as well as the hotelier businesses. Restaurants, cafes, and bars will filter all of their reservations through the front of the house as this is a main responsibility for the front of the house manager. Hotels also include reservations at the front of the house. More businesses are requiring reservations making the front of the house duties very important.
The front of the house oversees more than just reservations. Besides reservations there are reception responsibilities, operations, customer service and more. Hotel front desk responsibilities involve all of the above as well as check out information, special requests, billing, housekeeping information etc.
Reservation software is a great way to keep track of the front of the house reservations. Reservations programs are easy to use and affordable. They can take web bookings, avoid double bookings, track customers, analyze reservation patterns, create confirmations and receipts, automate any calculations, and can create reports.
Front of the house reservation books can be found for full years as well as partial years. They will include complete calendars, monthly at a glance calendar, daily contact lists, daily duty lists for managers, sections, hosts, bussers and bar. There is a notes section where you can write any special information needed for that day or any reminders.
Despite the popularity of electronics, reservation books are still used as they can be found in many styles so you can have a book that blends into the design of your restaurant and hotel. Most hotels use software as there is much more information needed for each reservation. The front of the house can be challenging and require a lot of customer service skills but it is a great way to utilize organizational skills and interact with individuals.
The front of the house oversees more than just reservations. Besides reservations there are reception responsibilities, operations, customer service and more. Hotel front desk responsibilities involve all of the above as well as check out information, special requests, billing, housekeeping information etc.
Reservation software is a great way to keep track of the front of the house reservations. Reservations programs are easy to use and affordable. They can take web bookings, avoid double bookings, track customers, analyze reservation patterns, create confirmations and receipts, automate any calculations, and can create reports.
Front of the house reservation books can be found for full years as well as partial years. They will include complete calendars, monthly at a glance calendar, daily contact lists, daily duty lists for managers, sections, hosts, bussers and bar. There is a notes section where you can write any special information needed for that day or any reminders.
Despite the popularity of electronics, reservation books are still used as they can be found in many styles so you can have a book that blends into the design of your restaurant and hotel. Most hotels use software as there is much more information needed for each reservation. The front of the house can be challenging and require a lot of customer service skills but it is a great way to utilize organizational skills and interact with individuals.
Friday, January 16, 2009
www.reservationbooks.com
If you are in the hospitality or restaurant business, I would heartily recommend visiting the http://www.reservationbooks.com/ website because they offer a variety of solutions to meet your reservation and hospitality needs. The reservation books were designed with quality in mind and were built to withstand the rigors of restaurant demands. These books will not wither from the daily use they will receive.
http://www.reservationbooks.com/ has specially created books to help with specific areas of your organization. There is a catering module that allows your manager to track the number of guests, the menu for the event, the staff that will be working the event etc., and all of this is separate from your day-to-day reservation book. If you want to track your bar organization, there is a book that allows you to keep records of your AM and PM bar staff. You can track the number of identifications that were checked and the number of cabs that were called on any given night.
Depending upon the type of establishment you have, you might want to consider getting a customized reservation book. Your customized book can be embossed with your hotel or restaurant's name and or logo, which immediately identifies your establishments as an upscale organization. Contact the manufacturer if you need a reservation book with non-standard sized paper to see whether your request can be accommodated or not.
The hospitality industry requires having smooth day to day operations and having the right reservation and management tools at your fingertips can separate your organization from the one down the street. http://www.reservationbooks.com/ can offer you communication tools that will help you to achieve the success that you desire. All reservation books allow you to track who, when and where, but http://www.reservationbooks.com/ can help you ensure that you have all of the resources that are required to meet your event planning needs.
http://www.reservationbooks.com/ has specially created books to help with specific areas of your organization. There is a catering module that allows your manager to track the number of guests, the menu for the event, the staff that will be working the event etc., and all of this is separate from your day-to-day reservation book. If you want to track your bar organization, there is a book that allows you to keep records of your AM and PM bar staff. You can track the number of identifications that were checked and the number of cabs that were called on any given night.
Depending upon the type of establishment you have, you might want to consider getting a customized reservation book. Your customized book can be embossed with your hotel or restaurant's name and or logo, which immediately identifies your establishments as an upscale organization. Contact the manufacturer if you need a reservation book with non-standard sized paper to see whether your request can be accommodated or not.
The hospitality industry requires having smooth day to day operations and having the right reservation and management tools at your fingertips can separate your organization from the one down the street. http://www.reservationbooks.com/ can offer you communication tools that will help you to achieve the success that you desire. All reservation books allow you to track who, when and where, but http://www.reservationbooks.com/ can help you ensure that you have all of the resources that are required to meet your event planning needs.
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